I had bought a whole bunch of products as gifts from nominal; two of which were these bracelets. I had given them as gifts and it was brought to my attention that the bracelet became knotted and it could not be fixed after wearing it for a week. I had reached out to Nominal about this and they stated that since it’s been more than 30 days of purchase they couldn’t replace it and the lifetime warranty is for discoloration and rust ONLy. To my disappointment they only offered 10% off my next purchase and I decided to give them another chance because I was embarrassed from my gift and reordered another bracelet to regift it. They sent me the wrong item and again I have to wait. They want me to resend the product so they can send me the one I wanted. Don’t think I’ll be ordering from them again. Products are overpriced for what it is.