Hey Sara, I am SO sorry to hear about this - even the first breakage should not have been dealt with by you. We proudly replace defective / broken jewelry; please email the team at Support@Nominalx.com and let's get you taken care of with a brand new replacement. If you feel we can take care of this, I invite you to come back to this product and write another review, but until then, I hope we can make this right and deliver a true 5-star experience. Thank you for the feedback and a chance to get you a new piece!