Before filling out the contact form, please look for your question below for an immediate answer. Emails may take us 1-2 business days to reply to, so be sure to read below. Questions regarding shipments, returns, or order progress, can all be answered through our 24/7 Help Center here, or with the FAQ below with no wait.
Can I change or cancel my order?
Due to really high order volumes, orders cannot be changed or canceled once they are placed. We do offer free U.S. returns, so if you are looking to order different items, sizes, or colors, we highly suggest you simply place another order. You can always return your first order so long as they are returnable items.
Where's my order?
If you'd like to track your order, please click here. Please allow up to 24-48 business hours for all orders to ship out of our facility. Custom pieces take up to 35 days to create; please refrain from sending an email regarding your custom piece unless there has been a delay. If your order contains custom and non-custom pieces, United States customers can request a partial shipment by sending us an email with your order number. International orders will ship in their entirety only when the custom piece is completed.
I need to return an item / make a warranty claim on my defective piece.
Sorry to hear you want to make a return, but we're here to make it as easy as possible. You don't even need to send us an email! You can access our self-serve returns center right here. You will receive a prepaid return label if you are in the United States. International customers will have to obtain their own return label. Items including masks, earrings, and custom pieces cannot and will not be accepted as returns.
If you received an item that's defective or if you would like to redeem your Lifetime Warranty because an item is faded or broken, please send us an email and make sure to include your order number, a photo of your item, and your full shipping address. This will help our team get you set up for a replacement item as quickly as possible.
My package claims to be delivered, but I don't see it.
This is very common, so nothing to worry about. Please be sure to check your mailbox, your front door, nearby areas like your porch/bushes, and especially any administrative office or lobby you may have access to. If this does not help you locate your package, please be sure to give it 2-4 extra business days, as some carriers are notorious for marking a package as 'delivered' before it actually arrives to your home. Please double-check the address you entered at checkout before emailing our support team so we know you've followed all of the above steps before emailing. Thanks!
Can I change the address for an order I placed?
Due to high order volume, addresses cannot be changed once your order is placed. Please contact USPS (United States) or DHL (international customers) immediately if the package is on the way to the wrong address; they may be able to help your re-route the package. Our email team will not be able to assist you.
To track your order status, please click here.
If you are reaching out about a damaged or tarnished item and would like to discuss the Lifetime Warranty, please be sure to include an image of your item, your current shipping address, your order number, and the product name / color / length of the item you would like replaced. Click here to send us an email.
Wholesale: Abraham@Nominalx.com. | Please click here to submit an application.
To locate a store near you, please click here.