We wanted to provide you with a few updates on how we're navigating COVID-19.
Everyone's health and safety is of utmost importance and we are following all health protocols. Our fulfillment center will remain operational on a solo, rotational basis. All worldwide orders will still be fulfilled within 24 hours. Our customer service, marketing, and management team is working from home. All emails will still be responded to within 24 hours.
To make things easier, we've temporarily extended our return and exchange policy to accommodate quarantine restrictions.
We thank you in advance for any and all the support you, the Nominal Family, have shown during these uncertain times. This is a small independent business, founded by a husband-and-wife team, and not a massive corporation. This means we don't possess the same resources, such as emergency funds or multiple streams of income, so we ask you to support and purchase from those businesses that motivate and inspire you, even if it isn't necessarily Nominal. Those dreamers and hard workers count on our collective support to make it through life every day, especially in tough situations like these.
As always, you can shop our site at Nominalx.com and email us at Support@Nominalx.com with any comments, questions, or concerns, or if you just want someone to talk to. We will always be here for you. Please be safe, take care of yourself and your loved ones, spend quality time with them, and turn this into an opportunity to focus on self discovery and growth.
Akram Abdallah and Lena Sarsour, Founders of Nominal
I placed an order a month ago. I still have not received it. It’s still says item has not been shipped. How long more is it gonna take? Please refund people’s money if you are not sending our purchased items.
I placed an order for two custom made necklaces on May 1st and they still have not been shipped yet. I know it typically takes longer for custom pieces to ship but do you have any idea of when they will arrive? Wanted to have them before Eid.
I place an order on 04/19/20. It is a custom necklace and other things as well. I still have not received it. It is for my daughters grad gift. Please shiout ASAP. Thanks
Salam I just received my Mother’s Day gift from My Daughter Lena – El Korsy Bangle
How beautiful and so delicate , I just loved it.
Your art work and your concept so meaningful
It says my order has been delivered and I have not gotten anything in the mail, also you guys said you would give me a confirmation email and did not even do that?? What’s going on here
Two orders placed on the same day 1st May, one package arrived within days, however 2nd package I have been chasing for an update, it’s been over a week.
However I’ve had no reply to my emails and no update on the DHL website since 5th May
I placed an order for the Arabic letter necklace x 7 is been over a week and I still have not received these pendants.
I was also charged extra for express delivery but it’s been 10 days. Wanted to gift these for Eid
I placed an order for a “qalb” long sleeve shirt and I got charged for it. I bought it through the Apple Pay option. But I didn’t get confirmation number. Please help me
With the necklace I I want to purchase since it’s a prayer can you wear it when you shower and everything please let me know before I make the purchase thank you