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- Non-Custom Jewelry: We accept returns of any non-custom pieces in new and sellable condition within 60 days of arrival date. Exchanges are only accepted within the United States. It is up to the discretion of the Nominal Team to deem an item in legible condition for exchange or return.
- Custom Jewelry: Our policy covers any damaged or defective products upon arrival. Beyond that, due to custom items being created 1 for 1 and cannot be restocked, we are unfortunately not able to accept returns or exchanges.
- Due to hygienic purposes and safety reasons, both worn and unworn earrings, nose rings, and masks are final sale and cannot be accepted for returns or exchanges. Hijabs, beanies, hats, and clothing can only be returned or exchanged if they are unworn and in original, untampered packaging.
- Backpacks can only be returned or exchanged in unused condition and with the tags still attached, in order to remain in sellable condition.
- Neon Signs: Please contact us for any neon signs that need to be returned or exchanged prior to returning it. If a neon sign arrives defective in any way, we would love to help and get an exchange going. If a sign needs to be sent back to us for any reason beyond a defect, the buyer assumes all responsibility for sending the package back to us in a safe manner and also assumes responsibility for what may occur during transit. If the sign arrives back to us damaged in any way, it may be sent back to the buyer, and no refund or exchange can be given.
- To begin your return or exchange (US only), please click here. Once you go through those steps, if you are within the US or Canada, you will receive an email with a pre-paid shipping label that you can download and print. If you are outside those two countries, we unfortunately cannot provide a pre-paid label and the shipping is the responsibility of customer.
- International Returns & Exchanges: If you are in Canada, then you qualify for Free Returns and your label will be on us. However, exchanges are unfortunately not accepted outside of the United States and a refund will be issued for your returned item(s). Outside of Canada, we are unfortunately unable to process return labels at this time. Shipments back to Nominal must be paid for by the customer, and your refund will be processed upon receipt of the item. If Nominal is at fault for any order errors, we cover the cost of everything to make it right. If there are any defects or mistake made in your order, international customers are always covered under our full item replacement warranty and will not be expected to pay for any shipment charges. All international countries are responsible for their duties and taxes, and refused packages will be refunded excluding shipping costs and custom pieces in the order.
If you are not entirely happy with your order, please contact us and we will do our best to make things right. Your happiness is our #1 priority.