Please read through some of our 10,000+ reviews here. We are very proud to say that we have an average 4.8-star rating.
- Non-Custom Jewelry: We accept returns of any non-custom pieces in new and sellable condition within 60 days of arrival date. It is up to the discretion of the Nominal Team to deem an item in legible condition for exchange or return.
- Custom Jewelry: Our policy covers any damaged or defective products upon arrival. Beyond that, due to custom items being created 1 for 1 and cannot be restocked, we are unfortunately not able to accept returns or exchanges.
- Due to hygienic purposes and safety reasons, both worn and unworn earrings and nose rings are final sale and cannot be accepted for returns or exchanges.
- Backpacks can only be returned or exchanged in unused condition and with the tags still attached, in order to remain in sellable condition.
- Neon Signs: Please contact us for any neon signs that need to be returned or exchanged prior to returning it. If a neon sign arrives defective in any way, we would love to help and get an exchange going. If a sign needs to be sent back to us for any reason beyond a defect, the buyer assumes all responsibility for sending the package back to us in a safe manner and also assumes responsibility for what may occur during transit. If the sign arrives back to us damaged in any way, it may be sent back to the buyer, and no refund or exchange can be given.
- If you are in the United States, please visit our return and exchange center and follow the instructions. You will receive an email with a pre-paid shipping label that can be downloaded and printed.
- If you are in Canada, please shop our Canada store at ca.Nominalx.com. Place your order on our Canada store and you will be able to take advantage of our free returns and exchanges.
- If you are in the United Kingdom, please shop our UK store at uk.Nominalx.com. Place your order on our UK store and you will be able to take advantage of our free returns and exchanges.
- Outside of the US, Canada, and the UK, we unfortunately cannot provide a pre-paid label and the shipping is the responsibility of customer. Shipments back to Nominal must be paid for by the customer, and your refund will be processed upon receipt of the item. If Nominal is at fault for any order errors, we cover the cost of everything to make it right. If there are any defects or mistake made in your order, all customers (including international) are always covered under our full item replacement warranty and will not be expected to pay for any shipment charges.
- All international countries are responsible for their duties and taxes, and refused packages will be refunded excluding shipping costs and custom pieces in the order.
If you are not entirely happy with your order, please contact us and we will do our best to make things right. Your happiness is our #1 priority.